Vibee – Communications Coordinator

Vibee – Communications Coordinator

Requirements

• Proven experience in a communications role, preferably in the entertainment industry
• Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools
• Strong project management and organizational skills
• Ability to work independently and manage multiple projects simultaneously
• Ability to navigate the internet as a communication and research tool
• Professional level of verbal and written communication skills
• Possess a strong work ethic with a high sense of responsibility in an ever-changing environment
• Must be able to handle sensitive matters and exercise excellent judgment
• Ability to work independently and within a team to juggle multiple prioritized tasks
• Bachelor’s degree or equivalent experience

Responsibilities

• Build and update content on event micro-sites
• Ensure all website copy is accurate, engaging, and aligned with the company’s brand voice
• Focus on the construction, launch, and maintenance of Vibee micro-sites and Vibee.com platform
• Assist in the creation and editing of copy decks
• Collaborate with the Communications Manager to refine content as needed
• Adjust and maintain customer service communications databases using Airtable
• Ensure all customer service templates are current and consistent with brand guidelines
• Send e-newsletters and other marketing communications through platforms like SendGrid and Hive
• Draft, format, and schedule email campaigns to ensure timely delivery
• Handle the distribution of transactional communications (e.g., purchase confirmations, event reminders) through relevant platforms
• Ensure transactional messages are clear, accurate, and on-brand
• Send out marketing and transactional SMS communications through platforms such as Attentive
• Segment recipient groups to target the correct audience effectively
• Process and segment recipient groups based on criteria such as demographics, behavior, and engagement
• Ensure targeted communications reach the intended audience to maximize impact
• Ensure all communications are executed and delivered on time
• Coordinate with team members to meet project timelines and deadlines
• Work closely with the Communications Manager to implement communication strategies
• Assist in gathering content and feedback from various departments to enhance communication efforts
• Review all communications for accuracy, clarity, and consistency
• Perform quality checks to ensure that all messages are free of errors and align with brand standards
• Gather feedback on communication performance and suggest improvements
• Stay informed about industry trends and best practices to enhance communication effectiveness
• Support hiring, onboarding and training various team members
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified
• Other duties as required

Preferred Qualifications

No preferred qualifications provided.