Veterinary Operations Lead
| Company | Veterinary Emergency Group (VEG ER) |
|---|---|
| Location | Winter Park, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Prior experience with animals in a veterinary environment is a major plus!
- Must have 1-2+ years of supervisory experience
- Have a servant leadership mentality and lead by example
- Knowledge of Infinity/ImproMed is a major plus
Responsibilities
- Drive the customer experience and the VEG triage including, but not limited to providing a 3D experience, modeling the way, executing our spikes, rounds participation
- General hospital maintenance including, but not limited to: cleaning, laundry, stocking, and inventory.
- Drive the customer experience and host the VEG triage
- Manage customer wait times
- Handle all phone inquiries, transfer calls to appropriate party
- Ensure prompt greeting for customers and their pets
- Oversee reception desk is tidy and the refreshment center fully stocked
- Supervise that customer/patient information is entered accurately in company software, payments are processed correctly
- Manage cash drawer reconciliation and oversees EOD processes
- Confirm the front desk is covered, managed and maintained at all times
- Train and monitor new hires in daily front desk processes and operations
- Manage inventory counts and audits for all hospital products and supplies
- Manage inventory controls such as reorder points, expiration dates and product turnover
- Maintain spend within budget set by HM
- Develop and maintain contacts for vendors, service reps and drug reps
- Drive upkeep and organization of storage room, pharmacy and any other areas supplies are stored
- Maintain log of all invoices
- Ensure all stock areas meet OSHA guidelines for safety
- Lead communication regarding inventory with the team
- Lead training on inventory management
Preferred Qualifications
-
No preferred qualifications provided.