Veterinarian – ASPCA Poison Control

Veterinarian – ASPCA Poison Control

Requirements

• Graduate of accredited veterinary college (DVM, VMD) or graduate of foreign veterinary college with ECFVG or PAVE certification, or equivalent.
• Must currently hold veterinary license from any U.S. state.
• Must be eligible for and able to obtain an active Illinois state veterinary license within one year of hire.
• 1 year of clinical experience.
• Must have solid understanding of veterinary clinical medicine and a strong interest in toxicology.
• Ability to act and react to emergency and/or challenging situations in a compassionate and consistent manner.
• Ability to apply sound reasoning and decision-making.
• Ability to communicate effectively with concerned, emotional, and worried people via telephone.
• Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions.
• Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public.
• Must be detail oriented.
• Must be proficient in math and dosage calculation comprehension.
• Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner.
• Must possess excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Professionally manage cases initiated by telephone from practicing veterinarians, animal owners and others, involving animals that have been potentially exposed to deleterious agents or diseases.
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.
• Enter (type-in) information conveyed during consultations, into the electronic record, in sufficient detail as to provide a clear understanding of what transpired.
• Develop appropriate risk and rule out assessments based on the exposure history and clinical findings.
• Provide up-to-date treatment recommendations, including assisting veterinarian callers with critical care procedures.
• Consult with both on-site and off-site experts in more complicated cases.
• Advise support staff (veterinary technicians and assistants) in the management of cases per established APC protocols.
• Maintain quality in the case record and medical proficiency.
• Receive and implement feedback from regular quality assessments by the Director of Quality Assurance, Medical Director, direct manager, and other leaders.
• Achieve efficiency and daily case volume, reaching standardized calls per hour goals as required for specific levels of training tenure.
• Achieve quality and customer service-related goals as defined, exemplifying our core values and behavioral competencies.
• Actively participate in on-site, off-site, and virtual training, including attendance at weekly veterinarian rounds.
• Develop protocols for the medical library database.
• Publish approved case reports or other educational documents in peer-reviewed and lay journals or other media as requested.
• Contribute to APC blog posts on toxicology related topics.
• Provide staff training lectures and participate in the staff mentorship program.
• Provide continuing education to the veterinary community through APC webinars and external conferences.

Preferred Qualifications

• An advanced degree or certification in toxicology or related area is beneficial.
• Emergency facility work experience preferred.
• Veterinary medical internship experience preferred.