Veterans Central Mail Order Pharmacy Coordinator

Veterans Central Mail Order Pharmacy Coordinator

Requirements

• Typically requires 5+ years of related experience.
• Bachelor’s Degree or a related field is desired, or equivalent work experience in a related field.
• Workflow experience (Smartsheet, SAP, McKesson Connect, CRM and Inventory Tools)
• Internal stakeholder experience
• Excellent communication and interpersonal skills
• Relationship building skills
• Problem-solving and decision-making skills
• Critical thinker with a focus on continuous improvement

Responsibilities

• Work Daily Omit Reports
• Work Smartsheet Usage/Order Requests
• Report escalations or high-level issues to the CMOPs assigned Account Executive prior to facility visits.
• Manage all lot and expiration date corrections.
• Manage EPS orders upon request.
• Process shortages.
• Process overages.
• Correct mis-picks.
• Process returns.
• Stock Checks.
• Inventory adjustments/backorder questions.
• Contract pricing issues/follow up.
• Log contract pricing issues for research by contracts.
• McKesson Connect Load Forms (add or delete users/change access)
• Respond to CSMP questions or issues
• Assist with writing SOPs/Knowledge Articles
• Share best practices with internal partners to ensure accuracy and integrity.
• To be a change agent driving cultural change focused on the success of our business and its customers.
• Third Party Credit Reconciliation process
• Monthly service level – omits
• HHS emergency ordering
• Maintain customer support for BOP
• Training for all New Technology
• Integrate new reporting standards
• Connect access for CMOP users in Smartsheet
• Submit technical tickets for CMOP related issues

Preferred Qualifications

• Self-motivated, organized, and capable of handling multiple responsibilities and projects to successful completion
• Trust and collaboration skills
• Strong process improvement and project management skills
• Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)