Veris Sales Support Representative

Veris Sales Support Representative

Requirements

• Previous experience in Sales or Customer Service Role. (specifically in a customer-facing capacity)
• Experience in a deadline-oriented environment, with ability to handle changing priorities
• Strong organizational skills required to manage potential for large volume of projects
• Strong communication skills, both internally and externally
• Familiarity with Microsoft Word, Excel, Outlook, and PowerPoint

Responsibilities

• Support Veris quotes, sales and order fulfillment function, which includes identifying process improvement opportunities that increase overall accuracy, speed, and customer experience.
• Work with sales and other departments to develop and implement the appropriate resolution for escaladed order issues.
• Communicate effectively with customers and assist with team follow up communication.
• Respond timely to customer and sales team inquiries, answer technical questions, and provide expertise on custom products and solutions to help convert quotes and fulfill orders.
• Meet goals for calls, quote requests, sales, Expected Revenue and Order Retention in alignment with strategic growth dept goals.
• Work with the Sales Support Supervisor to manage the order backlog and proactively communicate with Operations, Production Planning and Customers to prioritize the schedule, meet organizational metrics and exceed customer expectations.
• Ensure that new customers have been entered into the CRM Database, and that all communication (emails, phone calls, literature requests, etc.) with a customer are added to the communication log.
• Proactively own the Veris order from quote to fulfillment including customer and key stakeholder relationships with a high sense of urgency and solution focused approach.
• Deliver a superior sales experience for the Veris quote to order fulfillment process. This includes managing customer projects from quote through order, design, engineering, fabrication, delivery, and installation, with a goal of 100% accuracy and on-time delivery.
• Review quotes & orders for accuracy, ensuring that all purchase orders match the drawings, and prepare change orders as needed.
• Ensure project documents are signed, completed, and filed appropriately in the job’s respective folder.
• Gather specific delivery requirements including customer ready dates, to ensure Delivery and Logistics Teams can meet customer expectations.
• Work collaboratively with key channel partners including OSRs, distributors and dealers.
• Collaborate with other functional areas (Sales, Estimating, Project Management, Engineering, Marketing, Drafting /Cutlist, Production and Category Management) to ensure order fulfillment and customer satisfaction.

Preferred Qualifications

• 2+ years of experience in a related Sales/Customer Service Role
• Experience in the Construction or Architectural Industry
• Experience reading plans/blueprints specifications
• Associates or Bachelors’ Degree in a related field. (ex. Architecture, Design, Business, Marketing, Communications, etc.)