Verification Manager

Verification Manager

Requirements

• High school diploma or equivalent (G.E.D.)
• Five (5) years of analytical and/or reconciliation work experience
• Two (2) years in a supervisory capacity
• An Associates or higher degree, preferred
• Action-oriented with strong perseverance
• Analytical ability to interpret data, apply principles, and make decisions
• Computer literate with intermediate knowledge of Microsoft Office
• Process orientation to design practices, processes, and procedures
• Ability to monitor processes, progress, and results
• Flexibility to adapt to change
• Ability to coach and mentor employees, assign work, develop employees, assess performance, and provide performance feedback
• Strong Microsoft 365 skills, including Excel, Word, Outlook, and Teams
• Aptitude to effectively utilize other software programs
• Strong written and oral communication skills
• Ability to interact with the client and internal employees at all levels
• Must be able to work shifts or flexible work schedules as needed
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Lead continuous efforts to improve the efficiency and effectiveness of the weekly verification cycle
• Assist a team with researching exemption time requests, making decisions on approving or denying exception time, and entering approval/denial information into VDS
• Assure the completion of weekly exception time cycle before the deadline for the weekly payroll
• Analyze weekly throughput of exception time processing overall and by person to gauge process efficiency and to take appropriate actions
• Regularly review analysis tools in PowerBI to determine the effectiveness of the process including trends on the reduction of approved exception time by individual routes and overall
• Undertake in-depth thorough and especially accurate analyses for certain individual routes with excessive exception time to determine true underlying root cause(s)
• Communicate findings to Operations leaders to address route issues with the client, address performance issues with drivers, etc.
• Manage the information flow from the Verification team to maintenance leaders to address data transmission issues due to equipment failures and driver behavior
• Represent Finance at meetings with Operations managers and (in some cases) with the client, and articulate business needs for the verification process
• Work with IT Manager to develop and enhance technology solutions that improve the efficiency and effectiveness of the verification process
• Recruit, select, develop, manage, motivate, coach, and mentor assigned employees; provide guidance and direction on problems and issues; delegate work assignments considering employee skills and development needs; and take disciplinary action as required
• Maintain the integrity of the exception time decision making and exercises ethical decision making by neither denying nor approving hours without reasonable justification
• Maintain confidentiality of all information
• Performs other duties as required.

Preferred Qualifications

• An Associates or higher degree, preferred