Vendor Management Service Manager
| Company | Truist |
|---|---|
| Location | Richmond, VA, USA, Charlotte, NC, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
- Ten years progressive related experience in either a consulting, project management or process improvement related role
- Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
- Demonstrated leadership in the implementation of complex programs and projects
- Ability to bring clarity to ambiguous assignments
- Demonstrated strong verbal and written communication skills
Responsibilities
- Partner with DSMO, TPROF, Vendors, Office of CEO Technology, Office of CEO Business Owners, GCO and other key stakeholders to drive execution of multiple non-standard Archer services representing diverse LOBs across the Office of the CEO Business Unit.
- Facilitating and driving development of all new contracts and change requests, and ongoing monitoring to ensure contract compliance and proper invoicing for documented terms and conditions.
- Partner with internal stakeholders and collaborate with data professionals across Truist to develop Office of CEO data & analytics reporting/dashboards and perform business analysis, lead Office of the CEO business projects and update project artifacts in applicable systems, oversee change management analysis and coordinate communications and training, as well as support technology change and incident management activities.
- Ensures that program activities are on a path to deliver benefits realization.
- Installs an appropriate risk management plan for the program.
- Ensures collaboration across LOBs with key functional partners in the implementation of initiatives.
Preferred Qualifications
- Third Party Risk Management knowledge including experience with SAP Ariba, RSA Archer, and SharePoint in banking/financial services industry
- Project Management Professional experience and related training/certification (PMP, Six Sigma, etc.)