Variable Visitor Services Associate

Variable Visitor Services Associate

Requirements

• Minimum of one-year digital point-of-sale or registration experience, preferably in a cultural environment.
• High school diploma or equivalent is required.
• Proficient at Microsoft Office applications (Word, Excel, Outlook, etc.).
• Proven effective customer service skills.
• Accurate cash handling and reconciliation skills.
• Ability to work variable shifts including days, evenings and weekends.
• Good written and oral communication skills.
• Ability to establish and maintain effective working relationships with supervisor, employees, volunteers and patrons.
• Demonstrated ability to exercise good judgement and make sound decisions.
• Must be prompt and reliable.

Responsibilities

• Interact professionally with the public as an initial point of contact at HCA location front desks.
• Sell tickets and facilitate class registrations in person and over the phone utilizing both Accesso Showare and Civic Rec software.
• Ability to manage multiple responsibilities with changing priorities.
• Self-motivated, takes initiative, ability to learn quickly.
• Be comfortable working desk alone.
• Interact with others in a positive manner and handle challenging customer service issues appropriately.
• Arrive on time for scheduled shifts, dressed appropriately and prepared to maintain a positive rapport with both the public as well as staff.
• Learn new procedures quickly and stay abreast of promotions for both HCA and rental events.
• Respond appropriately to emergency situations according to standard policies and procedures.
• Other duties as assigned.

Preferred Qualifications

• Background in arts & culture and/or knowledge of arts venue operations.
• Patron services or box office experience preferred.