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UX Researcher – Emerging Talent Intern

UX Researcher – Emerging Talent Intern

CompanyServiceNow
LocationSan Diego, CA, USA
Salary$38 – $43
TypeInternship
DegreesBachelor’s
Experience LevelInternship

Requirements

  • Actively enrolled university students, or recent university graduates are not eligible.
  • Ability to commit full-time during program dates.
  • Position is not eligible for employment-based sponsorship.
  • Pursuing to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related fields.
  • Some working, or project experience, applying research and/or design thinking.
  • Knowledge of planning, developing and conducting User Research and Testing.
  • Comfortable in a customer facing role.
  • Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design.

Responsibilities

  • Participate in planning and facilitation, analysis and reporting on various research initiatives.
  • Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team.
  • Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings.
  • Support design formative or summative validation through iterative usability testing.

Preferred Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds are highly encouraged to apply.
  • Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses are highly encouraged to apply.
  • A go-getter, ambitious problem solver with a growth mindset.