UX Operations Program Manager

5+ years of experience in UX Operations, Program Management, or a similar role within a UX-focused environment.
Strong understanding of UX Research, Design, and Content disciplines, with a passion for enhancing user-centered practices.
Experience with agile project management methodologies.
Experience with Jira for agile project management.
Proficiency in managing UX and productivity tools such as Figma, Miro, UserInterviews, and Microsoft 365.
Strong analytical and problem-solving skills.
Experience with budget management.
Ability to navigate ambiguity, influence stakeholders, and drive operational improvements.
Bachelor’s degree in a related field (e.g., human-computer interaction, psychology, sociology) or equivalent and demonstrable work experience.

Develop and execute UX operational strategies and best practices that support research, design, and content initiatives.
Proactively identify and prioritize operational needs and opportunities for improvement across UX Research, Design, and Content.
Oversee UX tools, platforms, budgets, and vendor relationships, ensuring teams have the necessary resources to succeed.
Partner with cross-functional stakeholders, including Product, Engineering, and Marketing, to align UX efforts with company goals.
Establish UX documentation, guidelines, and processes to ensure consistency and quality in research, design, and content practices.
Manage relationships with external research vendors, design agencies, and contractors to enhance team capabilities.
Define KPIs and success metrics to evaluate the effectiveness of UX initiatives and report insights to leadership.
Support onboarding, skill development, and knowledge sharing across UX teams.

No preferred qualifications provided.