Utility Dispatch – Lead

Utility Dispatch – Lead

Requirements

• Associate degree in Business, Public Administration, Communication, or a related field
• Two years of experience in radio communications, utility customer service, call center dispatch, or related work
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
• Must possess and maintain a valid Georgia driver’s license

Responsibilities

• Leads and coordinates daily work activities of assigned utility dispatchers
• Confers with supervisor to obtain direction regarding work assignments and priorities
• Organizes tasks in order to complete assigned work
• Monitors status of work in progress and inspects completed work
• Confers with co-workers and assists with complex/problem situations
• Provides technical expertise and assists with training and instructing co-workers regarding operational procedures and proper use of equipment
• Assists with supervision of co-workers by reporting employee problems and providing input on disciplinary actions and employee performance evaluations
• Assists in planning schedules of assigned staff to ensure continuous shift coverage
• Maintains coverage by filling vacancies in shift coverage and creates, updates and publishes schedules
• Monitors, answers, dispatches telephoned communications for Water & Sewer Emergency Service from the public, 311 and 911 Radio Communications 24/7
• Answers, dispatches, and monitors e-mailed Water & Sewer emergency requests through radio communication 24-7
• Ensures service requests and work orders are entered into Cityworks
• Performs all dispatcher functions and tasks during periods of excessive call volume
• Coordinates repair and maintenance activities with repair crews, other departments and contractors
• Maintains related records on the disposition of required repair and maintenance tasks
• Assists in researching data related to service problems
• Receives transmissions about problem resolution and requests for service via radio from repair crews and police
• Processes very time-sensitive federal/state sanitary sewer spill and overflow (SSO) reports
• Answers customer billing inquiries
• Assists in training staff on equipment operation, established work procedures, and departmental guidelines
• Maintains an open-door policy so employees can ask questions or seek help after hours by radio or cell phone

Preferred Qualifications

No preferred qualifications provided.