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User Support Program Manager
| Company | Leidos |
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| Location | Washington, DC, USA |
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| Salary | $104650 – $189175 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree (or equivalent) in a relevant field and 5+ years’ experience managing training and communications teams and schedules to achieve successful outcomes
- Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
- Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
- Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
- Ability to develop training strategies and goals that align to the organization’s mission
- Ability to work effectively across teams and other stakeholders, including Federal staff, other contractors, and external stakeholders
- Must have experience using Adobe Captivate for training development
- Must be a U.S. Citizen and able to obtain a Public Trust clearance.
Responsibilities
- Review the draft VCF Transformation Training Plan and collaborate with the VCF Transformation Readiness Team to finalize
- Work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline.
- Lead, manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
- Design, develop, and co-delivery of VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment.
- Design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
- Manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
- Develop training strategies and goals that align to the organization’s mission
- Coordinate effectively across teams and other stakeholders, including Federal staff, other contractors, and external stakeholders.
Preferred Qualifications
- Experience working in a Government and/or Litigation Support environment.
- Familiarity with adult learning principles
- Excellent verbal and written communication skills to convey complex information clearly
- Minimum of 5 years’ experience developing training for clients
- Experience with Salesforce preferred
