Urgent Care Veterinary Practice Manager

Urgent Care Veterinary Practice Manager

Requirements

• Associate’s Degree in Veterinary Technology and current New York State Licensing as a Veterinary Technician is required for the role.
• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team.
• Excellent communication skills, with emphasis on active listening and timely follow-up.
• High level of self-awareness, with a willingness to receive feedback and continuously improve.
• Skilled in de-escalation and conflict resolution techniques.
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus.
• Innate leadership skills, including humility, vision, and the ability to take calculated risks.
• Confidence in decision-making and ability to inspire and motivate others.
• Proven track record of being trustworthy, reliable, and maintaining confidentiality.
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams.
• Teachable mindset, with a strong desire and ability to learn new concepts and skills.
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving.
• Team awareness, with a focus on fostering collaboration and inclusivity.
• Ability to inspire and motivate team members to achieve goals and overcome challenges.
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement.
• Proficiency in delegating tasks and leveraging team members’ strengths.
• Capacity for immediate course correction in response to changing circumstances.
• Commitment to collaboration and fostering a positive team environment.
• Professionalism in all interactions, both internal and external.
• Specific knowledge of veterinary practice operations and industry standards.
• Critical thinking skills, with the ability to analyze situations and make sound decisions.
• Flexibility to adapt to changing circumstances and priorities.
• Effective time management skills, with the ability to prioritize tasks and meet deadlines.
• Proactive approach to identifying and addressing issues before they escalate.
• Strong business acumen, with an understanding of financial management principles and practice growth strategies.

Responsibilities

• Overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.
• Leading the team and overseeing the hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.
• Being the advocate for patients and upholding a ‘Pet-First, Client-First’ philosophy.
• Ensuring a compassionate and client-centric approach to pet care.
• Nurturing collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care.
• Serving as a prominent brand ambassador for UrgentVet within the local community.

Preferred Qualifications

• Experience in veterinary medicine is preferred.
• Experience in people management is preferred.