Universal Banker I

Universal Banker I

Requirements

• High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience for Universal Banker (Level 1)
• High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience for Senior Universal Banker (Level 2)
• High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience for Universal Relationship Banker (Level 3)
• Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements for all levels
• Must work onsite to perform responsibilities of this position for all levels

Responsibilities

• Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
• Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
• Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
• Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
• Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
• Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
• Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
• Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed. Available during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-1pm.
• Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities for Senior Universal Banker (Level 2).
• Leads branch by example through exceptional customer service for Senior Universal Banker (Level 2).
• Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base for Universal Relationship Banker (Level 3).
• Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank for Universal Relationship Banker (Level 3).
• Refers other lines of business, such as, Wealth Management, Mortgage and Commercial for Universal Relationship Banker (Level 3).
• Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate for Universal Relationship Banker (Level 3).

Preferred Qualifications

• Associate or Bachelor’s degree preferred
• Bilingual Spanish preferred