Underwriting Workforce Manager – Underwriting
| Company | SageSure |
|---|---|
| Location | Houston, TX, USA, Mt Laurel Township, NJ, USA, Tallahassee, FL, USA, Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Strong analytical and problem-solving skills, with the ability to analyze complex data and generate actionable insights.
- Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
- Proven leadership and team management skills, with the ability to motivate and develop team members.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Responsibilities
- Build up a workforce management team to meet the growing needs of a growing underwriting operation.
- Lead the development and execution of workforce management strategies to optimize staffing levels and meet service level objectives for Underwriting Operations.
- Manage and oversee the operation of systems, ensuring optimal functionality and performance to support Underwriting Operations.
- Develop and maintain specialized group schedules, ensuring adequate coverage while optimizing resource utilization.
- Conducts and oversees workforce forecasting and capacity planning to support business needs and operational requirements.
- Analyze Underwriting Operations performance metrics and KPIs to identify trends, opportunities for improvement, and areas of risk.
- Generate regular reports and dashboards to communicate key performance metrics and insights to underwriting leadership.
- Lead initiatives to enhance workforce management processes, tools, and technologies to drive continuous improvement.
- Provide training and guidance to team members on workforce management best practices, tools, and methodologies.
- Is a subject matter expert on Workforce Management processes and technologies, providing guidance and support to internal stakeholders.
- Manage relationships with external vendors and partners.
- Collaborates to proactively meet SLA’s based on underwriting tasks, (e.g. new business referrals, inspections, producer email inquiries, phones, and chats).
- Responsible for coaching, performance management, and career development for direct reports.
Preferred Qualifications
- 5-8 years’ experience in Workforce Management.
- Bachelor’s degree preferred, or 5 plus years relevant work experience.
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- Experience with Domo reporting, Zendesk administration, 8×8 Virtual Office Software, CXOne, Genesys.
- Experience in insurance (especially property/casualty).
- History of supporting cross functional initiatives.