Underwriting Group Manager

Bachelor’s Degree or work experience equivalent to Bachelor’s degree required
FHA DE a must
VA LAPP a must
10+ Years of related experience
In-depth knowledge and understanding of bank operations, department policies, procedures, products, services, systems and applications
Proven ability to interact with all TD Bank and departmental customers
Excellent oral and written communication skills
Excellent PC skills and familiarity with standard office equipment
Ability to work in a fast-paced, dynamic environment a must
Detail-oriented, self-motivated and has excellent customer service skills
Excellent interpersonal skills
Proven supervisory experience, organizational, analytical and decision-making skills
In-depth knowledge of accounting
Flexibility in adjusting priorities
Proven ability to pro-actively manage workflow

Supervises daily operations to ensure accuracy and efficiency of workflow and staff
Ensures 48 hour turn time SLA is met
Acts as an advisor to production and operations staff to ensure team goals are met
Helps with the selection process and orientation of new staff members
Supports Loan operations in whatever capacity needed
Provides exceptional customer service, congruent with WOW! Philosophies to customers, vendors and other institutions
Demonstrates sound judgment conveying departmental policies and procedures
Conducts monthly underwriting staff meeting and individual one on one monthly meetings with underwriters
Supports Operations Director with delegation program
Performs other duties as may be assigned