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Trust & Safety New Associate – Bilingual English/Korean
| Company | Accenture |
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| Location | Austin, TX, USA |
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| Salary | $22.8 – $33 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Minimum 1 year of customer service experience
- Proficiency in Korean
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, and English skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
Responsibilities
- Review, classify and/or remove content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Preferred Qualifications
No preferred qualifications provided.
