Trip Support Specialist III
| Company | World Kinect |
|---|---|
| Location | Webster, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Ability to act in situations with confidence, assertiveness, tact, and diplomacy
- Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
- Ability to maintain a professional demeanor in stressful situations and negotiations
- Ability to partner with other departments and interact effectively with employees at all levels of the organization
- Strong technical computer skills across the MS Office product suite is essential
- The ability to work independently with minimal supervision is essential
- Ability and willingness to work across a shift plan that covers day, night, weekend and holiday working is essential. We operate 24/7 year-round.
Responsibilities
- Day-to-day operations requirements, such as but not limited to the following: Ground handling, operational permits, slots, Flight following, hotels, and transportation
- Customs services including customs arrangements, Canpass form preparation and submission and arrangement of Border Overflight Exemptions
- Loading and maintaining trips in the Falcon system
- Loading Trip Cost Estimates into the Falcon system
- Assisting with fuel quotes and/or arrangements after normal business hours
- Quality assurance for ‘owned’ trips
- Part of the operations phone and communications rotation – responsible for assisting with all incoming operational communications, including phone calls, faxes, emails and SITA/AFTN traffic
- Must have a firm knowledge of WFS Trip Support products and services and be able to effectively market them to customers
- Assuring that all trips are current and updated in a timely manner based on the most recent customer communications
- Primary point of contact and an Account Executive for designated WFS Trip Support accounts
- Improving and enhancing the customer relationships for these designated WFS Trip Support accounts
- Assisting in establishing and providing an unmatched quality of service and communication to all customers
- Provides expert level of support and consultation to WFS Trip Support customers
Preferred Qualifications
- Bachelor’s degree, highly preferred
- 5 – 10 years preferred in the aviation industry (Must have either the educational requirements or the equivalent work experience)
- Proven customer loyalty and following through strong customer management skills
- High degree of attention to detail is a requirement of the position
- Complete understanding of all aspects of the industry, products and services