Travel Consultant
| Company | ConocoPhillips |
|---|---|
| Location | Houston, TX, USA, Bartlesville, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Legally authorized to work in the United States
- 1 or more years of experience with customer service within the travel industry
- Intermediate level of proficiency with MS O365 applications: Excel, Outlook, PowerPoint, Word, SharePoint, and Teams
Responsibilities
- Providing current and comprehensive information to the traveler or traveler arranger on domestic and international routings and airfares in a timely and courteous manner to deliver high quality airline, car and hotel reservation services
- Maintaining the highest degree of proficiency in the use of Sabre to ensure high accuracy and productivity levels
- Working in an organized manner, utilizing established procedures to meet or exceed predetermined performance and productivity standards while adhering to ConocoPhillips policies and procedures
- Able to work under pressure, with a sense of urgency while maintaining a professional rapport, multi-tasking and the ability to prioritize and adapt to change quickly and efficiently
- Maintain current and accurate knowledge of all global travel-related issues to ensure provision of advice regarding airline routings, cost effective fare alternatives, foreign currencies, passport/visa requirements, specific ConocoPhillips security requirements, preferred vendors, etc.
Preferred Qualifications
- 3 or more years of experience utilizing Sabre Global Distribution Systems (GDS), in corporate travel reservations
- 3 or more years of experience in supporting international travel reservations
- 3 or more years of experience with immigration and visa requirements
- Advanced level of knowledge of corporate, leisure, or airline reservations
- Ability to handle detailed work within constant deadlines and time constraints including incoming calls, chats and emails
- Excellent verbal and written skills and the judgment to choose the most effective method of communications
- Works well in a close team environment and thrives on providing high quality service and support with excellent customer focus at all levels of our work force
- Takes ownership of actions and follows through on commitments by holding others accountable and upholding a strong regard of ethics
- Listens actively and invites dialogue for shared understanding, then influences and acts to drive performance and achieve results
- Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals