– Transaction Trouble Coordinator – Fraud & Disputes Operations Inbound
| Company | Capital One |
|---|---|
| Location | Las Vegas, NV, USA, Tampa, FL, USA, Lincoln, NE, USA, Plano, TX, USA, Richmond, VA, USA, Chesapeake, VA, USA, St Cloud, MN, USA, Wilmington, DE, USA |
| Salary | $43680 – $43680 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years customer service or call center Experience
- At least 1 year of experience using Google Suite or Microsoft office
Responsibilities
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
Preferred Qualifications
- At least 3 years of customer Service or call center experience
- At least 6 months of experience in the Financial Industry
- At least 1 year of Fraud or Disputes experience