Transaction Management Ops Representative – BPRO ML Check Deposit
| Company | Bank of America |
|---|---|
| Location | Jacksonville, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Account Management: ability to provide services and support to clients
- Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently
- Recording/Organizing Information: ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications
- Written Communications: ability to clearly convey information in written form through email in a way that easily enables the resolution of request
- Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment
- Collaboration: The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way
- Research: The ability to gather information about a topic, review, and apply the results to perform a task within procedural guidelines
Responsibilities
- Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service
- Performs basic research, follow-up and resolution of routine research requests
- Identifies potential issues in daily operational tasks and escalates risk concerns, as needed
- Provides general operational support including handling inbound calls, mail sorting, and mail distribution
Preferred Qualifications
-
No preferred qualifications provided.