Transaction Banking – Digital Product – Head of Experience Design

Transaction Banking – Digital Product – Head of Experience Design

Requirements

• At least 8 years of professional experience designing digital products in Product Design, Interaction Design, Service Design or similar role
• At least 5 years of experience leading design teams
• Experience growing and scaling design teams with internal and external resources
• Great presentation, storytelling, workshopping, and communication skills, and comfort presenting ideas to senior leaders
• Strong understanding of system design, design thinking, service design, and visual design methods, and the ability to prioritize each at the right times
• A point-of-view on Product Design, and the willingness to ask ‘why’ and propose alternate solutions to a problem
• A strong sense of ownership and advocacy for the end-user
• An understanding of design systems, their importance, and how to manage and grow them
• High degree of expertise and comfort using Figma to collaborate with the team and with adjacent teams
• A proven track record of defining and promoting change and innovation
• Strong problem-solving and organization skills
• A positive, constructive can-do attitude
• An obsession with digital trends and design
• The ability to translate concepts into initiatives and roadmaps

Responsibilities

• Partner with Product and Engineering to drive design strategies from research to development
• Develop our research function that will help teams to define, guide and analyze client research that guides us to break-through opportunities
• Continually research and evaluate relevant market, industry and landscape trends to identify potential user experience enhancements
• Steer high-level discussions with Product Managers and Tech Leads to frame how design should (or shouldn’t) be considered in their products
• Engage and collaborate with a broad range of stakeholders across varying teams and divisions, to deliver on the diverse business objects for each respective team
• Put in place repeatable processes to incorporate design at the right times and with the right checks and balances
• Concept, prototype and test prioritized opportunities with support when and as necessary (technology, research, etc.)
• Form relationships with business stakeholders and create opportunities to work with those stakeholders through discovery and design activities across the business
• Oversee the design team and design leads. Monitor the quality and consistency of the design deliverables
• Manage the workload of a team of designers, and be comfortable negotiating the right engagements to work on to drive change. Estimate design LOE, timelines, and dependencies and be able to articulate those details back to senior leadership
• Manage the growth of the design team’s skillsets, knowing when to push and when to pull back to result in a healthy balance for their respective career tracks
• Recruit design talent at all levels and be comfortable managing a certain level of design ops to ensure the team has the infrastructure necessary to succeed
• Oversee the design system and ensure it is maintained and supported as a foundation for the design team to build upon
• Utilize and improve upon our design language, interaction patterns, component set, and grid system to build consistency, reusability, and scalability
• Contribute to the ongoing education and impact of design within our culture

Preferred Qualifications

• Experience in Financial Services including Payments, Liquidity and Treasury Management
• Experience working on new business ventures and new product development
• Experience working on the client-side
• Master’s Degree