Training Specialist
| Company | Westgate Resorts |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Proven experience as a Hospitality Trainer, Training Facilitator, or similar
- Advanced knowledge of adult learning principles and training best practices
- Excellent interpersonal and communication skills
- Strong conflict resolution and customer relation skills
- Advanced knowledge of training measurements/metrics, including the Kirkpatrick Four-Level Training Evaluation Model experience
- Proficient in time management, organization, planning, and prioritization
- Highly proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Publisher, Outlook
- 2+ years of proven experience in learning delivery or facilitation using a variety of learning methods
Responsibilities
- Facilitate engaging, learner-centered training programs (ILT, virtual, and blended formats) across business units
- Collaborate with instructional designers to enhance training content based on learner feedback and operational needs
- Conduct learning needs analysis using data, stakeholder input, and operational KPIs to inform training plans
- Maintain training records, track learner progress, and provide follow-up coaching or reinforcement as needed
- Support onboarding programs, including refinement of content and facilitation strategy
- Measure training effectiveness through surveys, assessments, and business impact metrics (e.g., performance data, guest satisfaction, error rates)
- Contribute to the development of learning resources (e.g., guides, job aids, microlearnings) as needed
- Work hours may vary to include weekends and evenings as directed. Travel may still vary depending on business unit support up to 50%.
Preferred Qualifications
- Experience with content creation or needs analysis preferred
- Bachelor’s Degree in Education, Instructional Design, or similar, preferred