Training Facilitator

Proven experience facilitating professional training, onboarding, or public speaking in a corporate or legal environment
Exceptional communication and presentation skills with a warm, professional presence
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Comfortable troubleshooting basic technical issues and responding flexibly in dynamic situations
Familiarity with virtual collaboration tools, including Zoom and Microsoft Teams
Ability to think on your feet, problem-solve in real time, and maintain composure under pressure

Facilitate interactive and informative onboarding and training sessions for case staff, both in person and virtually
Foster a welcoming and professional environment that reflects the firm’s core values and commitment to excellence while clearly communicating expectations and procedures to learners
Monitor attendance and maintain accurate training records, ensuring compliance and documentation are consistently up to date
Prepare and submit session summaries and reporting on attendance, engagement, and feedback
Serve as the primary point of contact during training sessions, offering real-time support and guidance to participants
Troubleshoot basic technical issues with Zoom, Microsoft Teams, or other training tools, escalating when necessary
Collaborate with Learning & Development and department leaders to ensure training content remains accurate, relevant, and aligned with firm standards
Continuously seek opportunities to improve delivery methods and participant engagement
Represent the firm with professionalism and confidence when interacting with employees at all levels of the organization

Prior experience in a legal setting; experience in personal injury law strongly preferred
Proven ability to communicate effectively and professionally across all levels of an organization, including attorneys and executives
Familiarity with adult learning principles, instructional design, and training material development