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Training Coord & Knowledge Base Analyst
| Company | Advocate Health Care |
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| Location | Charlotte, NC, USA |
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| Salary | $23.65 – $35.5 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Senior |
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Requirements
- Associate’s Degree (or equivalent knowledge) in Education or related field.
- Typically requires 5 years of experience in an administrative role that includes experience creating complex documents, presentations, graphics, and reports, working with a variety of databases, analyzing and resolving/troubleshooting problems, and educating others on programs, process, and procedures.
- Expertise in learning management software systems.
- Ability to coordinate administrative aspects of projects, events, and large scale meetings.
- Proficiency in the use of Microsoft Office or similar products with the ability to create reports, graphs/charts, presentations, and spreadsheets linking data, creating formulas and using macros.
- Knowledge of survey development and implementation.
- Effective written and verbal communication skills with the ability to communicate with all levels within the organization and interact with a diverse client population.
- Excellent organizational, and customer service skills with a strong attention to detail.
- Demonstrated ability to meet deadlines and set priorities within those overall deadlines.
Responsibilities
- Coordinates day-to-day training at Learning Centers, including scheduling, providing audio-visual equipment, supplies, handouts and manuals for multidisciplinary training.
- Manages education class schedules for multiple areas, which may include Ambulatory, Aurora at Home, Inpatient, Revenue Cycle and hospital based training.
- May assist with delivery of classroom training as needed.
- Collaborates with trainers to maintain multi-specialty educational plans and training documents.
- Coordinates and administers the Learning Management System functions for the department, including building and amending courses and curricula in the system.
- Assists with the administration and coordination of class evaluations and feedback.
- Facilitates communications with leadership and staff by providing information related to specific training programs.
- Ensures all new in-scope caregivers receive appropriate training, in a timely manner, by working with HR, trainers and site leaders, if necessary.
- Participates in various workgroups in order to improve training and support delivery across the organization.
Preferred Qualifications
No preferred qualifications provided.
