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Training Consultant
| Company | Caterpillar Inc. |
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| Location | Peoria, IL, USA |
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| Salary | $95640 – $143520 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Customer Focus: Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations.
- Service Excellence: Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action.
- Effective Communications: Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Problem Solving: Examines a specific problem and understands the perspective of each involved stakeholder.
- Relationship Management: Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis.
- Training and Development: Assesses customer feedback to better adjust to market demands. Implements day-to-day training activities within the organization. Follows relevant practices and procedures for the delivery of training services.
Responsibilities
- Conduct Cat Machine Training: Deliver hands-on and theoretical training on various Cat machines to dealers and customers. Ensure participants understand the operating principles, maintenance and repair requirements, and best practices for each machine.
- Conduct System & component -Based Training: Provide in-depth training on Cat machine systems, including electrical, engine, hydraulic, powertrain, brake, and components. Guide participants in system diagnostics, troubleshooting, and optimization.
- Learning Solutions Development: Develop customized training solutions in partnership with the machine product groups. Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements. Develop both instructor led and e-learning content, tailored to meet various learner needs.
Preferred Qualifications
- Previous service experience working with / troubleshooting earth moving equipment, hydraulics systems, machine electronics and systems
- Technical Degree or Experience should include: Associate’s degree in Mechanical Engineering Technology OR Bachelor’s degree in Mechanical or Electrical Engineering OR equivalent technical experience in Components, Systems or Products
- Working knowledge of Caterpillar Systems such as SIS
- Experience with Cat technology solutions, such as 2D / 3D Grade Control, VisionLink or similar platforms
- Familiar using Abobe Indesign, Illustrator and 3D Mockup and SAP 3D software
- Mining and / or Construction Industry product application experience
- Caterpillar Instructor Accreditation Program (CIAP)
- Proven ability to adjust and effectively train multi-cultural audiences
- Positive attitude of responsibility, safety and keeping standards high
- Passionate about people development
- Excellent computer skills
- Spanish or other language capabilities would be a great plus
