Traffic Operations Centre Operator

High school or GED Diploma
In-depth experience with Windows PCs
Proficient in the use of a multi-monitor computer workstation
In-depth knowledge of the Toronto geography and roadway network
Skills in interpersonal relationships and ability to work well within a diverse group
Confidence to use freeway management and other traffic control computer application and technologies such as cameras, variable message signs, sensors, and control devices
Be self-motivated with the use of these systems to maintain a situational awareness on the City’s entire road network
Ability to coordinate real time activities and stay calm in the face of conflicting priorities
Confident to take calls, dispatch on a radio or telephone and otherwise communicate in a clear and concise manner
Ability to use sound judgement while collecting, reviewing, validating, and disseminating road restriction/closure information to the public and always communicate professionally

Operate ITS devices and information systems on a multi-monitor computer workstation working with critical data that informs the safe operation of the city transport infrastructure
Monitor roadways for traffic incidents and coordinate with First Responders in a timely, professional and concise manner
Disseminate traveler information and manage real-time data entry database
Work in a 24/7/365 environment with flexible shift times, including holidays
Working on a as-needed basis with a possibility to convert to working on a part-time basis
Dispatching City staff and contracted crews for routine and emergency road traffic maintenance activities
Collect, review, validate, and disseminate road restriction/closure information to the public, with the aim of causing the least disruption to the general public

Previous experience of writing reports, and correspondence will be considered an asset, although support and development will be offered to all successful applicants on this topic