Trading Support Associate

Trading Support Associate

Requirements

• Knowledge of concepts, practices and procedures of securities trading.
• Trade reconciliation and reconciling systems.
• Knowledge of Commission rates (RPA/CMP) for equity trading and how to resolve issues.
• High level of organization skills for follow-up with internal and external clients for problem resolution.
• Trade Settlement Life-Cycle, working closely with Settlement Specialist. Including Global Equity trading for international markets.
• Skill in updating and maintaining programs and databases.
• Identifying financial events that affect orders.
• Monitoring trading activities for adherence to organizational policies and procedures.
• Incorporating appropriate technology into the business process.
• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.
• Ability to analyze and solve problems.
• Communicate effectively, both orally and in writing with associates, and internal and external customers.
• Work independently as well as collaboratively within a team environment.
• Handle stressful situations while providing a high level of customer service in a calm and professional manner.
• Ability to handle high volume workloads while prioritizing sensitive tasks.
• Attend to detail while maintaining a big picture orientation.
• Establish and maintain effective working relationships at all levels of the organization.
• Bachelor’s degree in Finance, Economics, Business, Accounting or equivalent and a minimum of two (3) years of financial services industry experience.

Responsibilities

• Assuring the trades are accurately imported into our OMS, and booking into client accounts in a timely manner.
• Facilitates the price adjustment and trade correction process.
• Reviews trade problem research results and determines appropriate corrective action.
• Contacts internal and external customers to resolve trading problems.
• Sets up and monitors client information and restrictions.
• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
• Resolves comparison issues and assists in the portfolio allocation process.
• Accepts, screens and routes telephone calls and maintains record of inquiries, as required.
• Support the trade processing functions of either the Equity, Converts and/or Options desk (as applicable).
• Acts as Subject Matter Expert (SME) for several functions across the trading desk.
• Responsibilities may include maintenance of trade order entry systems and research and resolve trade differences and trade processing problems.
• Point of escalation for internal and external clients to resolve any issues.
• Creates rotation of desk duties for the team with Trade Desk Supervisor.
• Ensure that the correct client information is captured when onboarding new clients.
• Provides assistance to all specialists and management for Raymond James Institutional Equity/Options business or Institutional Equity business (as applicable to assigned area).
• Contact internal and external customers to resolve trading problems.
• Assists in researching trade problems and suggests appropriate corrective action.
• Ability to work across Equity desk functions to provide variety of support when needed.
• Performs other duties and responsibilities as assigned.

Preferred Qualifications

• Any equivalent combination of experience, education, and/or training approved by Human Resources.
• Securities Industry Essentials Exam (SIE) – Financial Industry Regulatory Authority (FINRA).