Trading Partner Support Analyst
| Company | Waystar |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Knowledge Base
- Implementation Guides
- X12 Viewer
- UB04 Manual
- Ability to effectively prioritize and execute tasks in a high pressured environment
- Critical thinking skills
- Team oriented
Responsibilities
- Demonstrate effective written and verbal communication skills
- Receive cases that require additional research and trading partner contact
- Assist clients with issues that require trading partner intervention
- Provide resolution to customer inquiries regarding rejections
- Research intermediary and payer reports
- Make outbound calls and emails to intermediaries and payers
- Research inbounds customer files
- Research outbound payer files
- Develops working knowledge and understanding of resources
- Build positive rapport with clients, internal departments, and trading partners
- Communicates well within department and with other departments
- Strives to meet and exceed Service Level Agreements
- Performs miscellaneous job-related duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.