Trading Enablement Assistant

2+ years of client service or trading experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 (or 66) examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration.

Work within a contact center environment to execute and confirm routine securities transactions initiated by customers
Provide quality customer service addressing issues, trading strategies, market terminology and account status
Identify and recommend opportunities for process improvement and risk control development
Serve as subject matter expert for the securities market
Understand fundamental and technical information affecting the market
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Ability to navigate multiple computer system windows, applications, and search tools
Intermediate Microsoft Office skills
Good attention to detail and accuracy skills
Excellent verbal, written, and interpersonal communication skills
Ability to use empathy to understand client concerns, questions, and problems pertaining to financial transactions
1+ year of trading experience
Brokerage industry experience
Contact center experience
Ability to process complex transactions and perform extensive research to resolve complex customer issues
Ability to discuss digital enhancements to provide a better client experience