Total Loss Adjuster

Total Loss Adjuster

Requirements

• 2 years minimum of property and casualty handling experience which includes investigation, total loss and negotiation of claims.
• Ability to handle claims via on-line claims system.
• Must apply for and possess on a timely basis all applicable licenses required by the State to which the individual is assigned.
• Must have excellent planning and organization skills.
• Time management is essential aspect of Total Loss handling.
• Must have excellent written and verbal communication skills. Some positions may require specific bilingual skills.
• Must have the ability to deal with conflict in a professional, effective manner.

Responsibilities

• Successfully completes courses, classes and programs needed for the further development in the areas of coverage, laws, investigation and industry trends related to the field of Claims/Total Loss Adjusting. A passing average must be maintained on all selected/required courses. Required course work must be completed within a specific time frame. State Licensing must be secured within guidelines for specific states. Formal Performance Evaluations must result in Meets Expectation” or higher rating. An acceptable level of competencies pertaining to the position must be maintained.
• Reviews loss notices to determine the exposure and assures that those exposures have been properly established via the loss system. Exposures are to be recognized and entered within company guidelines for Best Practices.
• Ensures that contacts are made with insureds and claimants on the same day, or within 24 hours, that loss assignment is received.
• Exhibit effective verbal and written communication; deliver clear, timely messages that are easily understood. Demonstrate an awareness of different communication styles and express appropriate levels of empathy and sensitivity in communications. Anticipate customer needs, communicate decisions, define expectations and fulfill commitments to involved parties. Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, lien holders, tow companies and other parties.
• Handles all claims within the guidelines of the States’ Fair Claims Practices Acts and other Regulations. Will act as specialist in knowledge of Total Loss, Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolution.

Preferred Qualifications

No preferred qualifications provided.