Titles Specialist

Titles Specialist

Requirements

• High School Diploma or GED
• 1 (One) or more year(s) in customer service
• Ability to review loan and title documents in a timely fashion
• Strong communication skills (oral, written, and interpersonal)

Responsibilities

• Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property.
• Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system.
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
• Partner with our branch network to increase their lien perfection rates on auto secured loans.
• Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel.
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

Preferred Qualifications

• Prior experience in auto titling and/or lending is preferred but not necessary.