Tissue Procurement Specialist

Tissue Procurement Specialist

Requirements

• A 4-year college degree in Biological Sciences or a related discipline is preferred.
• 2+ years of customer-facing experience within pharmaceutical, diagnostic, medical device, biotech, or healthcare settings is required.
• Tissue Sample Procurement experience is required.
• Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus.
• Excellent written and verbal communication skills (phone and email) with high computer literacy.
• Multitasking, dependability, self-discipline, sound judgment, and independence are necessary.
• Demonstrated organizational skills, attention to detail, and problem-solving capabilities, with the ability to professionally handle client-facing escalations.
• Flexibility regarding working hours, including availability to work during company holidays based on Client and Company needs.

Responsibilities

• Serve as a Tissue Procurement Specialist, communicating effectively via phone and email with partner laboratory teams to manage sample and document requests, resolve order issues, and coordinate shipping and receipt processes.
• Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency.
• Foster and maintain strong, trust-based relationships with laboratory personnel, sales representatives, and internal stakeholders to enhance collaboration and efficiency.
• Collaborate seamlessly within a team environment, contributing to departmental and company-wide objectives.
• Accurately document all communications, including emails, faxes, phone calls, and follow-up activities, ensuring clarity and precision.
• Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement to ensure quality and consistency.
• Input data and upload documentation accurately into Salesforce.com and LIMS systems.
• Communicate professionally and effectively with external clients, patients, and internal team members at all levels.
• Assist with additional administrative tasks as needed to support operational effectiveness.
• Utilize Salesforce (CRM) and other integrated software platforms to communicate with clients, patients, and sales teams.
• Meet and exceed team and individual performance targets, tracking metrics related to case closures and turnaround times.
• Apply problem-solving skills to address customer concerns and manage escalated situations with professionalism.
• Demonstrate adaptability and flexibility in a fast-paced, dynamic environment.
• Work hours and days may vary based on operational requirements; some physical effort (up to 25 pounds) may be required.

Preferred Qualifications

• Experience interpreting Pathology/Cytology Reports and terminology.
• Experience with Laboratory Information Management Systems (LIMs).
• Bilingual English/Spanish is an asset.