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Tier 2 Network Manager
| Company | General Dynamics |
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| Location | Hampton, VA, USA |
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| Salary | $72509 – $89700 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Must possess a TS/SCI Clearance
- Minimum of five (5) years of Enterprise Network Management experience
- Possess IAT Level II Security + certification
- Demonstrated knowledge of routing and switching
Responsibilities
- Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis
- Monitor all nodes for operational integrity
- Respond to trouble calls
- Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
- Populate and examine trouble and error logs for troubleshooting and capturing metrics
- Provide technical support to resolve the problem or escalate to the appropriate level
- Monitor and administer network tools for troubleshooting and metrics for trends analysis
- Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
- Provide technical support in data network planning, engineering, and design
- Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
- Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation (CDRL)
- Provide network architecture management and data traffic routing for classified ISR data on the Wide Area Network (WAN) and its components
- Provide support to the DPA 24-hours-a-day, seven (7) days-a-week
- Detect network faults and initiate troubleshooting and restoral actions for network circuits, trunks and equipment for the DPA
- Initiate and maintain trouble tickets and other logs to document these faults as well as corrective actions
- Perform activities in support of the DOC’s PED Tasking Order (PTO) such as provisioning bandwidth between DCGS sites and the preparation and testing of circuits
Preferred Qualifications
No preferred qualifications provided.
