Ticketing Manager – Platinum Access – FIFA World Cup 26™
| Company | On Location |
|---|---|
| Location | Los Angeles, CA, USA, New York, NY, USA |
| Salary | $75000 – $100000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 5–7 years in ticketing operations or a related field; proficiency with primary ticketing systems (e.g., Ticketmaster, Secutix) is essential.
- Bachelor’s degree in Sport Management, Business, or a related field.
- Strong Excel and Microsoft Office skills; experience with financial tools and ticketing platforms.
- Demonstrated ability to manage multiple complex tasks with accuracy and efficiency under tight deadlines.
- Excellent interpersonal and client-facing skills; able to engage with VIPs, partners, and internal teams.
- Strong critical thinking and crisis management abilities.
- Experience working closely with high-level sales or corporate hospitality teams.
- Proven ability to manage multiple projects and lead part-time staff or interns.
- Willingness to work evenings, weekends, and travel as required.
- Comfortable working in international, multicultural environments.
- English required; Spanish or French preferred.
- Personal qualities: Ethical, detail-oriented, adaptable, customer-focused, and resilient under pressure.
Responsibilities
- Manage end-to-end ticketing logistics for the Platinum Access Program, including allocations, inventory control, and digital delivery.
- Coordinate premium ticket and hospitality package builds and invoicing.
- Ensure data integrity across ticketing systems and platforms.
- Support testing and implementation of ticketing system features tailored to VIP configurations.
- Manage budgeting, forecasting, and financial reconciliation related to ticketing and hospitality services.
- Collaborate with internal finance teams and external vendors to ensure fiscal accuracy and timely reporting.
- Assist in tracking program costs and prepare variance analyses and financial summaries.
- Serve as the primary point of contact for Platinum Access Program stakeholders for all ticketing and financial matters.
- Respond to client needs with discretion, professionalism, and a service-first mindset.
- Liaise with departments including legal, sponsorship, hospitality, and guest services to ensure coordinated delivery.
- Oversee match-day and event-time ticketing operations for Platinum Program VIP clients.
- Assign and support on-site personnel and troubleshoot ticketing issues in real time.
- Maintain high service standards aligned with FIFA and On Location expectations.
Preferred Qualifications
- Spanish or French preferred.