Ticket Specialist Supervisor
| Company | ASM Global |
|---|---|
| Location | Wichita, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma or GED, some college preferred.
- Box office experience desired.
- Two – five years professional work experience.
- Supervisory and cash handling experience.
- Ability to speak read and write in English.
Responsibilities
- Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions.
- Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.
- Open INTRUST Bank Arena and Orpheum box office during scheduled business hours and during events.
- Serve as manager on duty for box office during events at the Orpheum.
- Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.
- Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
- Must effectively provide customer service to deal with box office questions independent from box office management.
- Ability to work independently and as part of a team.
- Regular attendance is an essential job function.
- Ability to work predominately day shifts.
- Position requires the ability to work at all local ASM Global venues.
- Other duties as assigned.
Preferred Qualifications
- Exceptional customer relations and problem-solving skills.
- Effective oral and written communication.
- Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
- Ability to operate computerized ticketing system, telephone, copier, fax machine.
- Proven experience working in Microsoft Office, Word, and Excel.
- Able to multi-task.
- Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
- Remain flexible and adjust to situations as they occur.
- Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays.