Ticket Seller

A minimum education level of: High School Diploma or its equivalency
A minimum of 1-3 years of related work experience
Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
Must have cashiering experience: cash handling, processing credit/debit transactions, and vouchers; reconciling tills and balancing transactions in compliance with cashiering policies
Proficient in Microsoft Office, specifically Excel and Word
Excellent communication and customer service skills with the ability to work in a fast-paced environment

Assist customers with using ticketing software (i.e. Ticketmaster HOST, Archtics and others as required) and processing ticket purchases through various methods including cash, credit, debit, and vouchers.
Assist with will-call and guest list management. Check identification and distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
Answer telephone inquiries related to show and ticket information. Provide guidance with venue and/or event information, accessibility, ADA requests, etc.
Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office Manager for assistance.
Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
Work proficiently in a fast-paced, busy environment.
Accurately reconcile sales and will-call receipts. Provide sales and ticketing information to the accounting and operations teams as needed. Assist with show settlement as necessary.

Previous experience working on a venue ticketing platform preferred
Previous experience working in events and knowledge of the music industry preferred.