Ticket Office Representative

Ticket Office Representative

Requirements

• Must be at least 18 years old.
• Must be available for varied shifts based on box office hours 10am-10:30pm including weekends and holidays.

Responsibilities

• Assist guests with ticket purchases, including upselling and cross-selling for shows, events, exhibits, and attractions across all MGM properties while providing prompt, courteous service.
• Process ticket orders, including will call, and verify tickets for entry to ensure a seamless guest experience.
• Provide detailed information about property facilities, services, and events while addressing guest inquiries with professionalism.
• Handle and resolve guest concerns within the scope of authority to maintain high service standards and satisfaction.
• Manage and balance cash drawers, process transactions using various payment methods, and ensure accuracy in all sales.
• Operate multiple computer and ticketing systems with precision and professionalism and answer multi-line phone calls using proper etiquette.

Preferred Qualifications

• 6+ months in customer service, cash handling, or ticketing is preferred.