Thrive Accelerate Up-Field Operations Manager

Three years of relevant leadership experience are required, demonstrated through work experience and/or military experience.
Valid driver’s license.
Willingness to travel up to approximately 25% or more of the time.
Willingness to work extended hours when necessary, including weekends, holidays, after hours and on-call as required for the needs of the business.
Experience in managing and leading cross-functional teams.

Manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon’s Network.
Actively coach, motivate and support your team’s professional development.
Lead and guide a team of union-represented employees promoting outstanding customer service in a safe working environment.
Manage multiple tasks and prioritize based upon the ever-changing environment and daily service delivery situations.
Train, coach, and counsel direct reports through observing employee quality and safety performance.
Support employee performance, providing feedback, resolving grievances and workplace issues, securing administrative records for tracking employee attendance, training completed and other important metrics to enhance a positive working environment.
Support the installation, maintenance, and construction of network services.
Evaluate trends in data and identify the root cause of issues to develop solutions to customer service or network issues.
Interact with customers as needed to ensure service satisfaction.
Manage operations, such as mandatory training on compliance, safety, and systems. Traveling required within work geography. May be overnight at times depending on geography size.

Have completed a pre-apprenticeship training or similar leadership development programs.
Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.).
Experience using virtual collaboration tools (i.e. Zoom, Slack, MS teams, etc.).