Threat Services Advisor

Threat Services Advisor

Requirements

• Prior experience as a security operations practitioner, with a focus on one or more of the following areas: SOC operations, security monitoring, incident investigation and response, malware analysis, threat hunting, and threat intelligence.
• Strong background in security operations, incident response, or threat intelligence.
• A passion for cybersecurity, and an unwavering commitment to protecting your customers from cyber attacks.
• An understanding of the current threat landscape, including widely used attacker TTPs and prominent threat actor groups.
• Outstanding written and verbal communication skills.
• Experience in handling complex customer escalations, effectively managing customer communications and collaborating with internal teams to drive issues to resolution.

Responsibilities

• Take full responsibility for the MDR service delivered to your assigned customers.
• Serve as a key member of the account team for all assigned customers, partnering with their Customer Success Manager, sales representative, and Technical Account Manager on all customer issues and initiatives.
• Provide an overview of the MDR service, including service scope, deliverables, and standard operating procedures.
• Advise them on the configuration of the Singularity Platform (including endpoint protection policies and integrations with third party security technologies) to maximize the effectiveness of the MDR service.
• Partner with them on defining and configuring their MDR escalation and response policies.
• Document details about the customer’s environment, escalation procedures, or any other details that will assist the global MDR team in more effectively delivering our service.
• Review MDR operational metrics, trends, and key findings.
• Brief customers on significant emerging threats, including actions that SentinelOne is taking to protect them, additional recommended actions for their team, and any specific findings in their environment.
• Discuss outstanding questions or issues.
• Review recommended corrective actions to improve the customer’s security posture and reduce risk.
• Lead or support additional customer briefings, meetings and on-site visits as required.
• Provide similar support to organizations evaluating SentinelOne MDR services during ‘Proof of Concept’ engagements (POCs).
• Stay closely connected with MDR operations and the threat landscape by working closely with MDR analysts, investigators, and engineers, including periodic ‘shadow days’ and rotations into these roles.
• Capture feedback from customers and prospects and share it with internal stakeholders to drive continuous service improvement.
• Represent SentinelOne MDR services at company events and conferences.

Preferred Qualifications

No preferred qualifications provided.