Theater Support Lead - SME

Theater Support Lead – SME

US citizen with active Secret security clearance
Bachelor’s degree in information technology, Computer Science, or related field
At least 8-12 years of experience in IT Services Support Operations
ITIL v4 Foundation certification
Demonstrated Leadership as a technical leader
Experience organizing, directing and implementing contract activities for various concurrent projects in multiple countries
Successful track record within DoD operations, IT help desk, systems administration, network installation, facilities management, logistics inventory management, and movement
Proven ability to lead and facilitate meetings with diverse groups of stakeholders
Strong analytical and problem-solving skills
Experience with change management tools and ITSM platforms (ServiceNow)

Manages fielding activities and ensures timely delivery of fielding CDRLs, in support of USSOUTHCOM DoDIN operations services
Conducts fielding site surveys and pre-installation site coordination teleconferences; validates hardware Shiplists and technical drawings
Coordinates manpower for fielding activities and ensures fielding efforts meet timelines
Validates technical installation and configuration documentation for infrastructure and enterprise services products prior to fielding components
Provides technical input to engineering efforts at JTFs, SCOs and offsite locations
Provides daily installation and configuration reports to DAO leadership during all fielding efforts
Possesses domain and expert technical knowledge and may supervise others