Teller

Teller

Requirements

• High school diploma or GED required.
• Minimum 6 months of cash handling or customer service experience required, prior teller experience preferred but not required.
• Customer service focus with ability to actively listen, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Must display ability to understand Apple Bank product offerings.
• Strong interpersonal and organizational skills required.
• Excellent communication skills (verbal + written).
• Display courteous and friendly behavior.
• Detail orientated and ability to function in a fast-paced environment.
• General math and basic computer skills required.
• Display willingness to be cross trained on non-teller functions.
• Self-motivated and ability to multitask effectively.
• Must display sound judgment and discretion when utilizing confidential information.
• Possesses strong work ethic, positive attitude.
• Ability to stand for extended periods of time.
• Ability to work weekends/extended hours and at neighboring branch locations when necessary.

Responsibilities

• Perform basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures.
• Provide exceptional customer service in a prompt, efficient and courteous manner.
• Respond to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members.
• Develop basic knowledge of products/services offered by Apple Bank to effectively assist the customer; recognizes opportunities to offer additional bank product and services by referring customers to the appropriate colleague within branch, meeting assigned referral goals.
• Comply with all operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments.
• Maintain a cash drawer and follows proper balancing and reconciling procedures; prepares daily proof sheet at the close of business each day.
• Provides additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency.
• Perform non-teller clerical duties on a periodic basis.
• Adheres to the Bank’s Code of Conduct.
• Perform other duties and tasks as requested.

Preferred Qualifications

• Prior teller experience preferred but not required.