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Teller
| Company | Old Second |
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| Location | Montgomery, IL, USA |
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| Salary | $16.5 – $20 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High School Diploma or equivalent
- Six months of related experience (cash handling, customer service, office, etc.)
- Must work onsite to perform responsibilities of this position.
Responsibilities
- Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).
- Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
- Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
- Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
- Effectively uses technology in order to accurately complete customer transactions.
- Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
- Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
- Maintains flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.
Preferred Qualifications
- In-depth customer service, cash handling, and sales experience strongly preferred.
- Experience resolving customer service issues and providing exceptional customer service.
- Prior experience balancing a cash drawer.
- Prior experience in banking.
