Telephone Banking Servicing Agent – Bilingual
| Company | Cibc |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Fluent in French and English
- Ability to work independently as an Agent @ Home with a secure workspace
- Wired Internet connection capable of supporting excellent call quality and high-speed response rate (minimum download speed of 15 mbps and upload speed of 10 mbps)
- Strong knowledge of CIBC systems and products
Responsibilities
- Be the first point of contact for clients calling in with questions or requests related to their banking needs
- Engage in client-focused interactions that are meaningful and deliver trusted advice
- Provide support for clients by helping them manage their accounts and products
- Connect and refer clients to the right CIBC contacts to enable their financial success
- Listen, ask questions, and understand the client’s needs to recommend solutions
- Remain solution-focused to identify opportunities to help clients
- Understand that the client’s time is valuable and effectively complete their request
- Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities
Preferred Qualifications
- Passionate about people
- Driven to succeed
- Values relationships and trust
- Willingness to learn and grow