Techops Specialist / IT Support Specialist

3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.
Bias for action and ability to troubleshoot, solve problems, and follow through independently.
Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.

Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
Interface with vendors for repairs, warranty claims, and AppleCare tracking.
Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.

Experience supporting hybrid teams or distributed environments.
Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
Past experience working with Apple Business Manager or zero-touch deployment tools.
Passion for documentation, process improvement, and enabling others to solve simple issues themselves.