Technology Support Administrator

Technology Support Administrator

Requirements

• High School diploma/GED required.
• 3-5 years of IT support experience or equivalent experience required.
• 5+ years of deskside support preferred.
• A+ certification preferred.
• MCSE preferred.

Responsibilities

• Analyzes, implements, modifies, tests, and maintains local site hardware, software, and machine operating systems.
• Understands and performs analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc.
• Responsible for the execution of campus infrastructure maintenance and upgrades in conjunction with Tier 3 while ensuring minimal impact to business operations.
• Responsible for timely response and resolution of campus outages after business hours to prevent critical impact to business operations.
• Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements.
• Accurately documents analysis, testing, and modification of computer systems and programs through creating and updating knowledge base articles and SharePoint team site information.
• Provides general end-user training and documentation.
• Supporting multiple locations as needed.
• Analyzes user requests and evaluates multiple potential solutions to determine the best course of action and/or technology solution, delivering successful outcomes.
• Develops best practices using applied technical knowledge and comprehension of business operations.
• Helps determine needs and develops IT budget in partnership with site management and Regional IT Director.
• As a technical expert, provides advice and guidance to campus management to ensure the successful execution of campus initiatives.
• Plans and executes major projects in alignment with business operations and initiatives (e.g., new program deployment, operating system upgrades, technology refresh, software deployments).
• Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment.
• Responsible for the training, and day-to-day activities of student worker(s).

Preferred Qualifications

• Excellent interpersonal and professional communication (verbal and written).
• Strong judgment, problem-solving, and decision-making abilities.
• Proven organizational skills, including multi-tasking and time management.
• Ability to maintain confidentiality and professional decorum.
• Extensive knowledge of Microsoft Office and Operating Systems.
• Intermediate knowledge of Active Directory, Citrix remote support, and networking technology.
• Excellent troubleshooting skills.
• Ability to understand and apply technical manuals and SOPs.
• Thrives in fast-paced, changing environments.
• Independent judgment in IT asset replacement and informed recommendations outside established procedures.