Technology Services Group – Technician II
| Company | United Parcel Service (UPS) |
|---|---|
| Location | Lowell, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Combination of formal education in a vocational or technical degree program and on-the-job training.
Responsibilities
- Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
- Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
- Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
- Provides technical training and development to departmental resources and customers.
- Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
- Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
- Utilizes technology to effectively initiate, deploy, and track projects and support services 24×7.
- Performs technical, analytical, or maintenance work.
Preferred Qualifications
-
No preferred qualifications provided.