Technology Service Excellence Associate
| Company | Capital Group |
|---|---|
| Location | Irvine, CA, USA |
| Salary | $67529 – $108046 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- You have a bachelor’s degree or similar work experience with technical writing.
- You have a foundational understanding of ITSM tools such as ServiceNow, Tableau, or Power BI.
- You are committed to continuous learning and improving technical skills.
- You possess strong verbal and written communication skills to produce clear, concise, and actionable documentation for technology support teams and end users.
- You have analytical skills to help you identify opportunities for improving quality and usage.
- You have strong attention to detail for content formatting, grammar, and usability.
- Demonstrated ability to work well within a team and collaborate across groups.
Responsibilities
- Support service excellence initiatives by applying knowledge and skills in areas such as Knowledge Management, AI/Automation, Reporting and Analytics, and self-service solutions.
- Analyze performance data and implement operational improvements.
- Contribute to the development of tools and processes that enhance user support services.
- Work closely with more senior team members and Technology Service Excellence Manager, as well as cross-functional teams to deliver measurable outcomes aligned with organizational goals.
Preferred Qualifications
-
No preferred qualifications provided.