Technology Operations Specialist II

Company	Team Rubicon
Location	Riverside-San Bernardino-Ontario, CA, CA, USA
Salary	$51262.4 – $87379.2
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Mid Level

Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent professional experience
3+ years in a technical implementation, support, or systems engineering role – preferably in a nonprofit, NGO, or social impact context
Demonstrated ability with Service Desk ticketing platforms such as (Jira Service Management, Zendesk, Freshdesk, etc.)
Experience working with CRM, ERP, or data collection tools (Dynamics 365, Salesforce, Raiser’s Edge, etc.)
Comfort with Project Management tools such as Jira, Microsoft Planner, or Asana
Familiarity with automation tools (e.g. Power Automate, Zapier) is a plus
Passion for social good, a collaborative mindset, and a willingness to grow

Diagnose and resolve complex technical issues that escalate beyond Tier 1 and 2 support.
Analyze recurring issues and incidents to identify root causes and partner with developers on implementing long-term fixes.
Design, configure, and implement workflows, systems, and tools to meet programmatic, donor, and operational needs, while optimizing and automating processes across tech and the broader organization.
Collaborate with cross-functional staff and end-users to understand objectives, define scope, and design effective technical solutions that align with organizational goals.
Lead change management efforts to ensure seamless rollout and user adoption of new technologies, workflows, and systems.
Troubleshoot technical issues and manage bug fixes and enhancements.
Track project progress, identify risks, and implement mitigation strategies.
Ensure solutions are secure, scalable, and aligned with data privacy best practices.