Technology Change Management Strategic Advisor
| Company | Truist |
|---|---|
| Location | Raleigh, NC, USA, Goldsboro, NC, USA, Richmond, VA, USA, Charlotte, NC, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Business, Management, or Management Information Systems-related field, or equivalent education and related training
- 7 to 10 years of progressively responsible leadership experience in technology; 10 years of experience in technology strategy and/or architectural domains
- Comprehensive experience with various architectural domains such as application, data, infrastructure, security and integration
- Broad understanding of technology and architectural concepts
- Ability to interact effectively with Executive Management
- Strong interpersonal, collaboration and communication skills
- Ability to think and act strategically
- Substantial experience as a senior-level negotiator for contract/vendor management
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Responsibilities
- Develop, implement, and maintain IT change management processes in alignment with ITIL standards
- Evaluate, coordinate, and communicate all change requests across infrastructure, applications, and services
- Facilitate Change Advisory Board (CAB) meetings, ensuring all stakeholders are informed and consulted
- Maintain the change calendar, tracking all changes and ensuring conflicts are identified and resolved
- Ensure that risk assessments, test plans, and rollback procedures are in place for all changes
- Collaborate with service owners, project teams, and technical leads to assess and prioritize changes
- Monitor change implementation and perform post-change reviews to assess impact and success
- Provide regular reporting on change activity, success rates, and areas for improvement
- Contribute to audits and compliance initiatives by maintaining accurate documentation and controls
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- 3–5 years of experience in IT service management or change management roles
- Strong knowledge of ITIL processes; ITIL Foundation certification preferred
- Experience with change management tools (e.g., ServiceNow, Remedy, Jira)
- Excellent organizational and communication skills, with the ability to influence stakeholders
- Strong analytical skills and attention to detail
- Experience in financial services or other highly regulated industries
- Familiarity with Agile and DevOps environments
- Certification in ITIL Intermediate (Service Transition or Service Operation) or Change Management
- Experience with stakeholder management, risk assessment, problem solving, communication and facilitation, continuous improvement, compliance and audit readiness